SHIPPING POLICY

Effective Date: August 27, 2026
Last Updated: August 27, 2026

1. OVERVIEW

This Shipping Policy explains the order processing, shipping, delivery, tracking, and claim procedures applicable to purchases made through https://diazdynamics.com/ (the “Site”), operated by Díaz Dynamics LLC (“Díaz Dynamics,” “we,” “us,” or “our”).

By placing an order, you agree to this Shipping Policy, our Terms of Service, Payment Policy, Refund and Return Policy, and Privacy Policy.

2. SHIPPING DESTINATIONS

Díaz Dynamics ships only to destinations available during checkout.

The availability of shipping to a particular location depends on:

  • Active shipping zones

  • Carrier coverage

  • Product restrictions

  • Package dimensions and weight

  • Customs or import requirements

  • Current operational capabilities

If checkout does not provide a shipping method for your address, we are not currently able to ship the order to that destination through the Site.

Availability may change without prior notice.

3. ORDER PROCESSING TIME

Orders are generally processed within 2 to 5 business days after payment is successfully authorized and the order passes any required verification.

Business days are Monday through Friday, excluding holidays observed in Puerto Rico or by the applicable shipping carrier.

Processing time begins on the first business day after the order is placed. Orders submitted during weekends, holidays, promotional launches, or outside normal business hours begin processing on the next business day.

Processing time is separate from carrier transit time.

Orders may require additional processing time because of:

  • High order volume

  • Product launches or promotions

  • Inventory verification

  • Fraud-prevention review

  • Incorrect or incomplete customer information

  • Payment verification

  • Weather or emergency conditions

  • Special-order, backordered, or preorder products

  • Circumstances outside our reasonable control

If a product page or checkout displays a different processing period, the timeframe specifically disclosed for that product or order will apply.

4. SHIPPING RATES

Shipping costs are calculated and displayed during checkout before payment is submitted.

Rates may be based on:

  • Delivery destination

  • Selected shipping service

  • Package weight

  • Package dimensions

  • Order value

  • Product type

  • Carrier-calculated rates

  • Promotional shipping offers

The shipping amount displayed and accepted during checkout will apply to the order, subject to correction of an obvious technical or pricing error.

Free-shipping promotions, if offered, may be subject to minimum-purchase amounts, geographic restrictions, excluded products, expiration dates, or other stated conditions.

5. DELIVERY ESTIMATES

Available shipping methods and estimated transit times may be displayed during checkout.

Delivery estimates begin after the order has been processed and transferred to the shipping carrier. They do not begin on the date the order is placed.

All delivery dates and transit periods are estimates unless expressly identified as guaranteed by the carrier.

Díaz Dynamics does not guarantee delivery by a particular date for:

  • Birthdays

  • Holidays

  • Tournaments

  • Competitions

  • Vacations

  • Travel

  • Events

  • Gifts

  • Other time-sensitive occasions

Customers should place time-sensitive orders with sufficient advance notice.

6. SHIPPING CONFIRMATION AND TRACKING

When tracking is available, a shipping confirmation containing the tracking information will be sent to the email address or telephone number provided during checkout.

Tracking information may require up to 48 hours to display activity after the shipping label is created.

Creation of a shipping label does not always mean that the carrier has physically received or scanned the package.

Customers are responsible for:

  • Monitoring the tracking information

  • Ensuring access to the delivery location

  • Retrieving the package promptly after delivery

  • Following any carrier instructions

  • Contacting Díaz Dynamics promptly when a shipment appears delayed or presents a problem

7. ACCURATE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name

  • Street address

  • Apartment, suite, unit, or building number

  • City

  • State, territory, province, or region

  • Postal or ZIP code

  • Country

  • Valid telephone number

  • Any delivery instructions required by the carrier

Díaz Dynamics is not responsible for delays, failed deliveries, misdeliveries, returns, or additional costs caused by incorrect, incomplete, outdated, or improperly formatted information supplied by the customer.

8. ADDRESS CHANGES

Address-change requests must be submitted immediately after the order is placed.

Contact:

Email: diazdynamicspr@gmail.com
Telephone: (787) 934-0492

An address change is not guaranteed.

We cannot guarantee changes after:

  • The order enters fulfillment

  • A shipping label is created

  • The package is transferred to the carrier

  • The carrier restricts address modifications

For fraud-prevention purposes, we may refuse a request to redirect an order to an address substantially different from the address submitted during checkout.

If an order must be canceled and reordered to correct an address, cancellation remains subject to our Refund and Return Policy.

9. SHIPPING CARRIERS

We may use postal, courier, local delivery, fulfillment, or logistics providers selected according to the destination and shipment requirements.

The carrier shown at checkout may change when reasonably necessary to complete delivery, provided the substituted service offers a generally comparable shipping level.

Once a package enters the carrier’s network, tracking scans, routes, transit operations, and delivery scheduling are controlled by the carrier.

Díaz Dynamics may assist with carrier inquiries but cannot directly control carrier operations.

10. SHIPPING DELAYS

Delays may occur because of circumstances including:

  • Severe weather

  • Natural disasters

  • Carrier interruptions

  • Transportation disruptions

  • Customs inspections

  • Government restrictions

  • Labor disputes

  • Emergencies

  • Incorrect address information

  • High seasonal volume

  • Remote delivery locations

  • Security reviews

  • Events outside our reasonable control

A carrier delay does not automatically qualify an order for a refund after the order has been properly shipped.

If we determine before shipment that the order cannot be shipped within the promised timeframe, we will provide any notice, revised shipping estimate, cancellation option, or refund required by applicable law.

11. MULTIPLE PACKAGES AND PARTIAL SHIPMENTS

An order may be divided into multiple packages because of:

  • Product availability

  • Inventory location

  • Package size

  • Carrier restrictions

  • Fulfillment efficiency

  • Safety requirements

Packages from the same order may arrive on different dates and may have separate tracking numbers.

A partial shipment does not mean that the remaining items have been canceled.

Additional shipping charges will not be added after checkout solely because we divide an order into multiple shipments, unless the customer requests and approves a separate service.

12. PREORDERS AND BACKORDERS

Products identified as preorder, backorder, special order, or coming soon are subject to the estimated availability or shipping period stated on the product page.

These dates are estimates and may change because of manufacturing, transportation, customs, supplier, or inventory delays.

If an order contains both available and preorder or backordered products, we may:

  • Hold the order until all items are available

  • Ship the available items separately

  • Contact the customer with available options

If a delay materially changes the stated shipping expectation, we will provide any notice, cancellation option, or refund required by applicable law.

13. LOCAL PICKUP OR LOCAL DELIVERY

Local pickup or local delivery is available only when expressly displayed as an option during checkout.

If local pickup is selected:

  • Wait for confirmation that the order is ready.

  • Do not arrive based only on the order-confirmation email.

  • Bring the order number and valid identification.

  • Follow the pickup instructions provided.

Pickup orders may be released only to the customer or an authorized person whose information has been provided and verified.

Uncollected orders remain subject to our Refund and Return Policy and any instructions included in the pickup confirmation.

14. DELIVERY TO SECURE LOCATIONS

Customers should use a secure delivery address.

Where available, customers may consider:

  • Carrier delivery alerts

  • Signature confirmation

  • A staffed business address

  • A secure parcel locker

  • Carrier pickup or hold services

  • Delivery instructions

If a signature service is selected or required, someone authorized to receive the package must be available.

Additional attempts, address corrections, storage, return-to-sender, or reshipment fees may apply when delivery cannot be completed.

15. PACKAGES MARKED AS DELIVERED

If tracking shows “Delivered” but the package cannot be located, the customer should promptly:

  1. Confirm that the shipping address is correct.

  2. Check all entrances, gates, garages, mailboxes, and secure delivery areas.

  3. Check with household members.

  4. Check with neighbors, reception personnel, security, or property management.

  5. Review any delivery photograph or carrier notice.

  6. Allow up to 24 hours in case the carrier completed an early delivery scan.

  7. Contact the carrier when instructed.

  8. Contact Díaz Dynamics within 48 hours of the delivery scan if the package remains missing.

Díaz Dynamics may initiate or assist with a carrier investigation.

A carrier’s completed delivery scan, photograph, signature record, GPS information, or other delivery confirmation may be considered evidence of delivery.

A refund or replacement is not automatic when tracking confirms delivery. The resolution will depend on the investigation, available evidence, carrier determination, applicable insurance, and mandatory law.

16. LOST OR STALLED SHIPMENTS

A shipment is not considered lost merely because it is delayed or tracking has not recently updated.

Before approving a resolution, we may require:

  • The carrier’s waiting period to expire

  • A carrier inquiry

  • A missing-mail search

  • An insurance claim

  • Confirmation of the shipping address

  • A signed customer statement

  • Other reasonable documentation

The customer must reasonably cooperate with the investigation.

If the carrier confirms that a shipment was lost before delivery, Díaz Dynamics will determine the appropriate resolution, which may include replacement or refund, subject to product availability, carrier coverage, and applicable law.

17. DAMAGED SHIPMENTS

Visible shipping damage must be reported within 48 hours after delivery.

Contact diazdynamicspr@gmail.com and provide:

  • Order number

  • Description of the damage

  • Photographs of the complete product

  • Close-up photographs of the damage

  • Photographs of the shipping box

  • Photographs of the internal packaging

  • Photograph of the shipping label

  • Video when reasonably requested

Do not use, modify, repair, return, or discard the product or packaging while the claim is being evaluated.

The product, box, shipping label, protective materials, accessories, and documentation must be retained until written instructions are provided.

Damage claims are handled under our Refund and Return Policy.

18. INCORRECT OR MISSING ITEMS

An incorrect product, incorrect quantity, or missing item must be reported within 48 hours after delivery.

The customer must provide the order number, photographs of the products received, packaging, shipping box, and shipping label.

Do not return an incorrect item without written authorization.

If the claim is verified, Díaz Dynamics will provide an appropriate resolution under the Refund and Return Policy and applicable law.

19. REFUSED OR UNCLAIMED DELIVERIES

Refusing or failing to claim a shipment does not create an automatic right to a refund.

Packages may be returned to us because of:

  • Refused delivery

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Unpaid duties or import charges

  • Failure to collect the package

  • Carrier access restrictions

  • Customer abandonment

To the extent permitted by law, the customer may be responsible for:

  • Original shipping charges

  • Return shipping

  • Address-correction charges

  • Carrier fees

  • Customs fees

  • Reshipment costs

Any eligible refund may be reduced by the expenses reasonably incurred because of the failed or refused delivery.

20. RETURNED-TO-SENDER PACKAGES

If a package is returned to Díaz Dynamics, we will inspect the return and contact the customer when practical.

Reshipment is not automatic.

Before reshipping, the customer may be required to:

  • Confirm or correct the address

  • Pay new shipping charges

  • Pay carrier-imposed fees

  • Provide additional delivery information

If the order cannot be reshipped or the customer does not respond, any resolution will be governed by our Refund and Return Policy and applicable law.

21. INTERNATIONAL AND CARIBBEAN SHIPPING

International or Caribbean shipping is available only to destinations offered during checkout.

International customers are responsible for understanding the import requirements of the destination.

Orders may be subject to:

  • Customs inspections

  • Import duties

  • Local taxes

  • Brokerage fees

  • Handling charges

  • Documentation requirements

  • Delivery restrictions

  • Customs delays

Unless expressly collected during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Díaz Dynamics cannot undervalue merchandise, classify a purchase as a gift, or provide false customs information.

If an international shipment is refused, abandoned, or returned because the customer does not pay required charges or complete customs procedures, any refund may be reduced by original shipping, return shipping, duties, fees, and related expenses, to the extent permitted by law.

22. RESTRICTED PRODUCTS AND DESTINATIONS

Certain products may not be eligible for shipment to every destination because of:

  • Carrier rules

  • Import laws

  • Manufacturer restrictions

  • Distribution agreements

  • Package dimensions

  • Hazardous-material classifications

  • Government requirements

We may cancel an affected product or order if it cannot legally or reasonably be shipped to the selected destination.

If payment was captured for an item we cannot ship, the applicable amount will be refunded to the original payment method.

23. SHIPPING INSURANCE

Shipping insurance or package protection may be included, offered as an optional service, or unavailable depending on the carrier and shipping method.

When optional protection is offered, its terms may be provided by a third party.

Insurance eligibility does not guarantee approval of a claim. Customers must comply with reporting deadlines, evidence requirements, carrier procedures, and applicable coverage terms.

24. ORDER CANCELLATIONS

Cancellation requests must be submitted immediately after placing the order.

Cancellation is not guaranteed once:

  • Processing has started

  • A label has been created

  • The order has been fulfilled

  • The carrier has received the package

An order already shipped cannot be canceled or converted into a voluntary return.

All cancellation and refund requests are subject to our Refund and Return Policy.

25. CUSTOMER COMMUNICATION

Shipping notifications are sent using the contact information provided during checkout.

Customers are responsible for:

  • Providing a valid email address and telephone number

  • Reviewing order and shipping confirmations

  • Checking spam or junk folders

  • Monitoring tracking

  • Responding promptly to verification or carrier requests

Díaz Dynamics is not responsible for missed notices caused by incorrect contact information, blocked communications, full inboxes, or failure to review messages.

26. CONTACT US

For shipping questions or problems, contact:

Díaz Dynamics LLC
Website: https://diazdynamics.com/
Email: diazdynamicspr@gmail.com
Telephone: (787) 934-0492
Location: Puerto Rico, United States

Include your order number and tracking number when available. Do not send complete payment card or banking information.