REFUND AND RETURN POLICY

Effective Date: August 27, 2026
Last Updated: August 27, 2026

1. ALL SALES ARE FINAL

All sales made through https://diazdynamics.com/ are final.

Díaz Dynamics LLC (“Díaz Dynamics,” “we,” “us,” or “our”) does not accept voluntary returns, exchanges, or refunds for products that:

• Were correctly fulfilled according to the order

• Were delivered in the correct model, color, size, quantity, and specification

• Arrived without a verified defect or shipping damage

• Match the description provided on the Site

Once an order has been correctly fulfilled, it cannot be returned or exchanged because of:

• A change of mind

• Buyer’s remorse

• Ordering the wrong product

• Selecting the wrong color, model, size, thickness, weight, grip, or quantity

• Personal preference

• Dissatisfaction with the appearance, feel, balance, performance, sound, or playing characteristics of a product

• Finding the product at a lower price elsewhere

• Changes in tournament approval or certification after purchase

• Incompatibility with the customer’s playing style, skill level, or expectations

• Failure to read the product description or specifications before purchasing

• Normal manufacturing variations that do not affect the product’s intended function

Customers are responsible for reviewing all product information and order details before completing checkout.

2. LIMITED EXCEPTIONS

A claim may be considered only if:

• The wrong product was delivered

• An item is missing from the shipment

• The product arrived materially damaged in transit

• The product has a verified manufacturing defect

• The product materially differs from the description on the Site

• Díaz Dynamics cannot fulfill or complete the order

• A refund, repair, replacement, or other remedy is required by applicable law

Submitting a claim does not automatically qualify the order for a refund, return, or replacement.

Every claim is subject to verification and approval by Díaz Dynamics.

3. HOW TO REPORT A PROBLEM

Customers must contact Díaz Dynamics before returning or disposing of any product.

Contact Information

Email: diazdynamicspr@gmail.com
Telephone: (787) 934-0492
Website: https://diazdynamics.com/

Email is the recommended method because it allows photographs, videos, order information, and written documentation to be reviewed.

The claim must include:

• Customer’s full name

• Order number

• Email address used for the order

• Product name

• Clear description of the issue

• Clear photographs of the complete product

• Close-up photographs showing the issue

• Photographs of the shipping box and internal packaging

• Photograph of the shipping label

• Video demonstrating the problem, when applicable

• Any other information reasonably requested during the review

Do not send complete payment card information, passwords, or banking credentials.

Claims submitted without sufficient information or evidence may be delayed or denied.

4. REPORTING DEADLINES

Shipping Damage, Incorrect Products, or Missing Items

Visible shipping damage, incorrect products, incorrect quantities, and missing items must be reported within 48 hours after the carrier records the package as delivered.

The customer must retain:

• The product

• Original product packaging

• Shipping box

• Protective materials

• Tags and labels

• Shipping label

• Accessories and documentation

Failure to report the issue within 48 hours or failure to retain the packaging may prevent Díaz Dynamics or the shipping carrier from verifying the claim.

Suspected Manufacturing Defects

A suspected manufacturing defect must be reported promptly after it is discovered and within any applicable manufacturer warranty period.

Normal wear, accidental damage, misuse, and cosmetic deterioration are not manufacturing defects.

These reporting deadlines do not reduce any mandatory right or warranty period that cannot legally be limited.

5. CLAIM REVIEW

Díaz Dynamics may require one or more of the following before approving a claim:

• Additional photographs or videos

• Product serial or identification information

• Proof of purchase

• Inspection of the product

• Return of the product

• Manufacturer evaluation

• Shipping-carrier investigation

• Signed confirmation regarding the condition or use of the product

Do not return a product unless Díaz Dynamics provides written authorization and return instructions.

A customer service conversation, automated response, or submission of evidence does not constitute approval.

6. AVAILABLE REMEDIES

If a claim is verified and approved, Díaz Dynamics will determine the appropriate remedy based on the circumstances and applicable law.

A remedy may include:

• Replacement of the affected product

• Replacement of a missing component

• Repair, when appropriate

• Manufacturer warranty assistance

• Store credit

• Partial refund

• Full refund for the affected product

• Cancellation and refund of an unfulfilled item

When legally permitted, Díaz Dynamics may prioritize replacement, repair, or correction of the order before issuing a monetary refund.

A full refund will not be provided when a reasonable replacement, repair, missing component, or other legally sufficient remedy resolves the verified issue, unless applicable law requires otherwise.

The remedy will apply only to the affected product or portion of the order.

7. RETURN AUTHORIZATION REQUIRED

No product may be returned without prior written authorization from Díaz Dynamics.

If a return is approved, we will provide:

• Return authorization

• Applicable instructions

• Return address

• Shipping requirements

• Deadline for sending the product

• Information about who is responsible for return shipping

Products sent without authorization may be:

• Refused

• Returned to the sender

• Held without processing

• Ineligible for reimbursement of shipping expenses

Do not send merchandise to the address shown on the original shipping label unless Díaz Dynamics specifically instructs you to do so.

8. CONDITIONS FOR AN APPROVED RETURN

Unless the return concerns a verified defect that prevents compliance, an authorized product must be returned:

• In its original condition

• Without signs of use, play, installation, or modification

• With the original packaging

• With all labels, protective covers, accessories, manuals, and components

• Without odors, stains, scratches, impact marks, or contamination

• Securely packaged to prevent additional damage

• Within the deadline stated in the authorization

Díaz Dynamics may deny or reduce a remedy when a returned product:

• Is incomplete

• Has been used beyond what was reasonably necessary to identify the reported problem

• Was damaged after delivery

• Was modified or repaired without authorization

• Was improperly packaged for return

• Does not match the product connected to the claim

• Shows damage unrelated to the approved issue

9. NON-RETURNABLE AND NON-REFUNDABLE CONDITIONS

Unless required by law, returns, exchanges, or refunds will not be provided for:

• Correctly fulfilled products

• Used pickleball paddles or equipment

• Products showing ball marks, court wear, impact damage, edge damage, scratches, or grip wear

• Products damaged through misuse, abuse, neglect, or accident

• Damage caused by improper storage, heat, moisture, water, chemicals, or extreme temperatures

• Products modified, painted, engraved, customized, re-gripped, weighted, repaired, or altered

• Damage caused by removing or installing accessories

• Normal wear and tear

• Cosmetic variations that do not affect function

• Clearance, promotional, final-sale, or limited-edition products

• Gift cards or store credit

• Shipping charges after a correctly fulfilled shipment

• Duties, customs charges, brokerage fees, or financial-institution fees

• Products purchased from another retailer, distributor, marketplace, or individual

• Products without verifiable proof of purchase from Díaz Dynamics

10. PICKLEBALL PADDLES AND SPORTING EQUIPMENT

Pickleball paddles and related equipment are subject to impact, friction, moisture, heat, and normal performance wear.

The following conditions are not automatically considered defects:

• Ball marks

• Surface residue

• Grip compression or wear

• Minor cosmetic variations

• Normal changes in texture

• Normal edge wear

• Damage caused by contact with the ground, net, fence, another paddle, or another object

• Differences in sound, feel, balance, or perceived performance

• Weight variations within the manufacturer’s published tolerance

• Loss of tournament approval after the purchase date

A paddle that has been played with is not eligible for return because of personal preference or playing characteristics.

11. MANUFACTURER WARRANTIES

Some products may include a warranty issued by the manufacturer.

Manufacturer warranties are controlled by the manufacturer’s:

• Warranty period

• Eligibility criteria

• Required documentation

• Product-registration requirements

• Exclusions

• Inspection process

• Available remedies

Díaz Dynamics may assist with warranty information or claim submission, but the manufacturer may retain final authority over warranty eligibility and resolution.

A manufacturer warranty does not create a general right to return a correctly fulfilled product to Díaz Dynamics.

12. RETURN SHIPPING COSTS

If Díaz Dynamics confirms that the wrong product was sent or that the product arrived with a qualifying defect or shipping damage, we will provide return-shipping instructions and determine whether a prepaid label will be issued.

Díaz Dynamics will not reimburse self-arranged return shipping, expedited shipping, insurance, packaging services, or other expenses unless those costs were authorized in writing before shipment.

If a return is required for evaluation and the claim is later determined to be ineligible, the customer may be responsible for:

• Return shipping

• Shipping the product back to the customer

• Additional packaging

• Related carrier charges

Original shipping charges are non-refundable for correctly fulfilled orders unless applicable law requires otherwise.

13. SHIPPING DAMAGE

Damage to the shipping box does not automatically mean that the product is damaged.

If a product appears damaged:

1. Do not use or modify it.

2. Photograph the package before discarding any material.

3. Photograph the product and all packaging.

4. Retain the complete shipment.

5. Contact Díaz Dynamics within 48 hours.

We may file a claim with the shipping carrier. The customer must reasonably cooperate with requests for photographs, documentation, inspection, or pickup.

Discarding the packaging or using the product after discovering visible damage may compromise the claim.

14. LOST OR MISSING PACKAGES

If tracking does not show delivery within the expected period, contact us so that we can review the shipment and, where appropriate, open a carrier investigation.

If tracking shows the package as delivered, the customer should first:

• Confirm the shipping address

• Check all entrances and delivery areas

• Check with household members

• Check with neighbors, reception personnel, or property management

• Allow a reasonable period for an early carrier delivery scan

• Contact the shipping carrier when instructed

A carrier investigation may be required before a replacement or refund is considered.

Díaz Dynamics is not responsible for loss caused by an incorrect or incomplete address supplied by the customer, an unauthorized address change, or failure to retrieve a delivered package within a reasonable time, except where applicable law provides otherwise.

15. REFUND PROCESSING

If a monetary refund is approved, it will generally be issued to the original payment method.

We will notify the customer when the refund has been submitted.

After submission, the financial institution or payment provider may require additional time to post the credit. Processing times vary and are outside Díaz Dynamics’ direct control.

Depending on the payment method, it may take approximately 5 to 10 business days or longer for the credit to appear.

If more than 15 business days have passed since receiving refund confirmation, contact:

diazdynamicspr@gmail.com

Include the order number, but do not include complete payment card information.

16. INSTALLMENT PAYMENTS

If the order was paid through a buy now, pay later or installment provider, an approved refund will be submitted through the original payment method.

The financing provider determines how the refund affects:

• Remaining installments

• Previously completed payments

• Interest

• Fees

• Payment schedules

Customers must continue following the provider’s payment instructions until the provider confirms that the account has been adjusted.

17. ORDER CANCELLATIONS

Orders may enter processing shortly after they are placed.

Cancellation requests must be submitted immediately, but cancellation is not guaranteed.

An order cannot be canceled after it has been fulfilled, transferred to the shipping carrier, or entered a stage where fulfillment cannot reasonably be stopped.

If cancellation is approved before fulfillment, the refund will be returned to the original payment method.

If the order cannot be canceled, the All Sales Final terms of this Policy will apply.

18. UNAUTHORIZED RETURNS AND REFUSED DELIVERIES

Refusing delivery does not create an automatic right to a refund.

Packages refused without authorization, abandoned, returned because of an incorrect address, or not retrieved from the carrier may be subject to:

• Original shipping costs

• Return shipping costs

• Carrier fees

• Additional handling costs

• Reshipment charges

Any amount legally eligible for refund may be reduced by applicable costs incurred because of the unauthorized refusal or failed delivery, to the extent permitted by law.

19. PAYMENT DISPUTES AND CHARGEBACKS

Customers should contact Díaz Dynamics promptly regarding an order problem so that we have an opportunity to investigate and provide an appropriate resolution.

Nothing in this Policy restricts a customer’s legally protected right to dispute an unauthorized or incorrect charge with a financial institution.

If a chargeback or payment dispute is filed, we may provide the payment provider with relevant records, including:

• Order confirmation

• Accepted store policies

• Payment information

• Shipping and tracking records

• Delivery confirmation

• Product descriptions and photographs

• Customer communications

• Claim evidence

• Replacement or refund records

A customer cannot receive both a refund or replacement from Díaz Dynamics and a separate reimbursement through a chargeback for the same transaction.

20. CONSUMER RIGHTS

This Policy establishes Díaz Dynamics’ voluntary return and refund terms.

Nothing in this Policy excludes, restricts, or replaces any consumer right, warranty, or remedy that cannot legally be waived under the laws of Puerto Rico, applicable United States federal law, or another jurisdiction whose mandatory laws apply to the transaction.

Products that are damaged, defective, or materially different from what was ordered will be handled in accordance with applicable law and the verification procedures described in this Policy.

If Díaz Dynamics cannot ship an order within the promised timeframe, we will provide any legally required notice, opportunity to accept a delay, cancellation, or refund.

21. CHANGES TO THIS POLICY

We may update this Policy to reflect changes in our business practices, products, shipping arrangements, or legal obligations.

The policy applicable to an order will generally be the version published when the order was placed, unless a change is required by law.

22. CONTACT DÍAZ DYNAMICS

For order problems, damaged products, incorrect merchandise, missing items, or refund questions, contact:

Díaz Dynamics LLC
Website: https://diazdynamics.com/
Email: diazdynamicspr@gmail.com
Telephone: (787) 934-0492
Location: Puerto Rico, United States

When contacting us, include your order number and supporting evidence. Do not return or discard any product until written instructions are provided.